Privacy policy

Your privacy is critically important to us. Below is our policy.
Last updated: April 4, 2019


Identity and access

When you sign up for LocaleData, we ask for your name, email address and time zone. That’s just so you can access and personalize your new account, and we can deliver our services, send you notifications, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.

When you pay for LocaleData, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due, to detect fraudulent credit card transactions, and to print on your invoices.

When you write LocaleData with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference.

When you browse our marketing pages, we’ll track that with Google Analytics for statistical purposes (like conversion rates and to test new designs). We also log your activity in the application, including your IP address, so we can always verify that no unauthorized access has happened and improve our services for as long as the logs are kept. We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

Your rights with respect to your information

You may have heard about the General Data Protection Regulation ("GDPR") in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the site. The rights under GDPR include:

Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at hello@localedata.com.

Processors we use

As part of the services we provide, we use third party processors to process some or all of your personal information:

Security and encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The off-site server and database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it).

Deleted data

When you cancel your account, we’ll delete the associated data from our databases immediately. However, your personal data may still be available in our backups and logs. We back up our servers and databases. We keep our backups for the past 90 days, older data are deleted permanently.

Location of site and data

Our marketing and application sites run on servers located in Frankfurt, Germany. However, some of our subprocessors are located outside the European Union. If you are located in the EU, please be aware that any information you provide to us can be transferred outside the EU. By using our sites, participating in any of our services and/or providing us with your information, you consent to this.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to identify and track users, their usage of our websites, and their website access preferences.

Changes

We may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. Your continued use of our services after any change in this policy will constitute your acceptance of such change. If you have any questions about this privacy policy, you can contact us at hello@localedata.com.

This privacy policy is available under a Creative Commons Attribution licence originally provided by the kind folks at Basecamp.